FAQ and Contact Info
Frequently Asked Questions
How do I contact you?
Simply send us an email at [email protected].
What is your shipping policy?
Orders are generally shipped the next business day via USPS. Most packages arrive within 3-8 business days. We do not ship outside the United States.
What is your return policy?
30 DAY MONEY-BACK GUARANTEE
We want you to be fully satisfied with every item that you purchase from thuswell.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.
The item must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.
How do I return an item?
The packing slip in your package will contain detailed instructions for returning an item. Here are the basic steps:
* Please refer to your packing slip for return information.
* Pack the item securely in the original package, if possible.
* All products must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.
* All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
* For your protection, we recommend that you use UPS or Insured Parcel Post for your return.
* Ship the return package to:
Thuswell Return Service
450 S 400 E
Bountiful, UT 84010
* Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
* You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
Can you share a certificate of Analysis?
Yes see here: https://thuswell.com/certificates-of-analysis/